FAQS

General Questions

FULL 2 YEARS GUARANTEE (An ADITIONAL YEAR ADDED IF YOU KEEP YOUR PUP ON NUVET TABLETS for the 3 years. making the health guarantee a full 3 years. one of the best guarantee’s in the breeder network!) on all puppies that have not been discounted. Our Puppies are in good condition, health, sound temperament, and free of communicable diseases at the time of sale. We do not guarantee temperament and socialization after the puppy leaves our establishment. Our Puppies are given all vaccines appropriate for their age and are de-wormed, determined by the seller . Buyer has 3 days from the purchase and/or delivery date to have the Active Shih Tzu Puppiesexamined by a Licensed Veterinarian (Buyer will pay all veterinarian fees). If the puppy is deemed to have a life threatening congenital illness, the Buyer, with Veterinarian Certified documentation of the condition, may return the puppy to the Seller (not including fees, veterinary bills, transportation costs, etc.) For a replacement puppy of equal value. If the puppy dies due to health reason (not due to neglect or accident) within the 2 yrs. health guarantee buyer must first get a report from a licensed vet regarding the cause of death. Buyer must have an autopsy performed at the buyers’ expense within 3 days of puppy’s death, and send a copy of the report and a vets records of all the puppy’s entire health history to the seller. After viewing the autopsy report and vet health records, seller has the option of doing their own autopsy. After reading all reports and determining it was not at the fault of the buyer, seller will replace puppy with another of equal value. No cash will be returned to the buyer. If seller has no puppy of equal value at the time of the exchange we will replace one from the next available litter. Failure to have the Puppy examined within the above time limit will nullify our health guarantee.

This guarantee is for original buyers only and cannot be transferred to secondary parties, and is only good for the length of time stated as per above.

Is it really safe for the puppy?

I receive many inquiries on the process of shipping a puppy–individuals often wonder if it is safe and how it works.

Won’t he/she be scared? How long does it take?

Won’t it be difficult for the puppy having to be all alone in a crate for so long?

This is how I explain the shipping process to individuals to help them feel more at ease with the process of getting a puppy

Shipping a Puppy Is Very safe: See Below Details

Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually I think it is harder for us than the puppy(s). With my many years of shipping experience, I know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuit and customer dissatisfaction. I tape puppy(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the puppy(s) and the puppies are offered food along the ride. 

The average flight is approximately 4 to 6 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the pup is and am able to give you the information as well. 

The pup will arrive the same day as it is sent–usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the puppy(s) to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it–to help the pup feel secure. 

We consider shipping as an option and we make the shipping arrangements; this is because most often we find suitable homes for our puppies but they might not be located within a driving distance. I can guess what question you have in mind right now, ‘Flying a Puppy’! Is it safe? This question is often asked. We certainly wouldn’t consider it if it wasn’t. 

I personally asked this question to the man of the shipping company on my first attempt to ship a puppy some couple of years back, and this was his answer to me “When we book a flight for a puppy it is only on safe and approved Airlines that have pet-safe programs that Follows USDA guidelines ” The puppy will have the same air as the pilot flying the plane & someone will be there to cater for him/her on board and off the plane until delivery is completed. 

When we go to book a flight for our pets, we always call ahead and find the most direct flight available (much as if you were looking for a flight for yourself) Our puppies have always arrived safe and sound in their new homes, he even went further to say that “it is better and more comfortable to fly a puppy on a 2-6 hours flight than drive with that puppy for 4 hours or more”. And that I believe so much because I know they are professionals and will deliver the puppy safely.Basically shipping a puppy within USA ,CANADA and world wide.

Thanks and we look forward to developing a cordial relation with you and your new puppy. Everyone of our puppies will always be a part of our extended family.

You want a puppy?


You visit our website, see all puppies available and click on Contact Us button against the puppy you are interested in or click on the “BUY NOW” button Where you will be directed to a page indicated which information is required to be submitted.


Once we receive your inquiry, we will contact you within 24 hours Max. Once you respond to our email with answers to the questions asked and we find you suitable to adopt our puppy, we will forward you the payment information to confirm payment.


 Once you confirm payment we will start processing all required paperwork, have our license veterinarian perform last minute routine checkup on your puppy and then book a flight the next morning.


 Once we book the flight, the agency will email you with all flight details( date and time of departure and arrival as well as all info you will require to pickup the puppy upon arrival).

If you need help for your pet, contact us now!